I ordered fromvthis place and its was a mushroom pizze instead of margarita. That stupid woman must think mushroom is margarita! How ridiculous!
Have ordered mid week once before, and was fine. Ordered tonight, and never again! Wouldn't even give one star!!! Ordered online, food took forever to arrive. Spoke to someone over the online chat, they told me they had rang the shop and had been informed it was out for delivery, we waited another 20 minutes, this time I rang the shop, to be told it was still at the shop! Food finally arrived an hour and a half later, to find items missing! Rang again, took ages to get through, by this time the food we had received was cold, I was shouted at over the phone by the man in the shop, and was told to enjoy my food and it wasn't their fault as they were busy!! Requested a refund to be told they can't do that, as I had ordered online, went back online to the chat to be told by them, it was up to the takeaway to refund me. Rang yet again, to be shouted at all over again, telling me boss man wasn't there to give refunds, and then to be told he would come to my house later tonight to refund me! Trying to fob me off! The way I was spoken to was disgusting, I sent my partner down to resolve it with the cold food in tow. We were also told not to come to the shop!! We were eventually given full refund, and partner returned with a whole new order of our food, which wasn't what I wanted, I was happy with just the refund, tried a small amount of the food, it was average, after all of this comoshsion, originally ordered around 7pm, partner came back at 9:30pm, ruined our Saturday night, food left as didn't fancy it after all this mayhem! Safe to say won't be ordering again, if they can't cope, maybe get more staff?? And ones that know how to deal with situations like this.
Food is spot on and they didnt leave anything off my order which is what usually happens in other places!
Staff nice. Food excellent. Favourite kebab shop now.
Having been a customer at this place for over 6 year I have been very satisfied till now.Just recently the past three times I have been here the food standards and hygiene have seriously dropped I.e brown lettuce, reheated chips and donet meat like rubber. I will endeavour to inform the manager and hope the place returns to its usual high standards.
Flames Balti Massala is a UK Meal Takeaway based in Nantwich, North West England. Flames Balti Massala is located at 14 Welsh Row, Nantwich CW5 5ED, UK.
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